Damaged or missing items
Please check your order when it arrives. If anything is damaged or missing, contact us within 7 days of delivery with your invoice number and photos. We will repair, replace or refund the affected items.
Cancellations
- Unpaid invoices can be cancelled at any time. Just reply to your invoice email.
- Paid orders can be cancelled for a full refund until we begin building or programming them.
- Once a custom build or programming has started, the order is final, except for warranty issues.
Returns
Unused accessories in original condition can be returned within 30 days of delivery for a refund of the item price. Return shipping is paid by the customer unless the item was faulty or we made a mistake. Custom-built packs and programming services are not returnable unless faulty.
Workmanship warranty
Our assembly, wiring and mounting work is covered for 1 year from delivery. Radios, batteries and other components also carry their manufacturers' warranties, and we will help you with any claim. The warranty does not cover damage from accidents, misuse, water immersion or modifications.
Refunds
Refunds are sent using the same method you paid with, usually within 5 business days of approval.
Questions? Email support@example.com or use the contact page.